Last Updated: September 25, 2026

Wholesale Water Heater values the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and the circumstances in which it may be shared.

We use personal information primarily to process orders, provide customer service, operate and improve our website, and communicate with customers. We do not sell or rent your personal information.

Information We Collect

We may collect information you provide directly to us, including your name, company name, billing address, shipping address, email address, telephone number, account information, and other information you provide when placing an order, creating an account, requesting a quote, contacting customer support, or otherwise interacting with our website.

When you place an order, payment information may be collected and processed by our payment processors and ecommerce platform. We may receive information relating to the transaction, such as payment status, order totals, and limited payment details. We do not use payment information for purposes unrelated to processing and servicing your transaction.

We may also collect information about how visitors use our website, such as pages viewed, products searched for, device and browser information, referring pages, and other website activity. This information may be collected through cookies, analytics tools, or similar technologies.

How We Use Information

We may use information we collect to:

• Process and fulfill orders.
• Provide shipping, delivery, and order status information.
• Respond to questions, quote requests, and customer service inquiries.
• Create and maintain customer accounts.
• Verify transactions and help prevent fraud.
• Provide product recommendations and replacement-product information.
• Improve our website, products, services, and customer experience.
• Analyze website and product-search activity.
• Communicate important information about orders, accounts, products, policies, or services.
• Send marketing communications where permitted and where you have elected to receive them.
• Comply with applicable legal and regulatory requirements.

Replacement Finder & Artificial Intelligence

Our website may provide a Replacement Finder that helps identify commercial water heaters and possible replacement products. When you use this tool, we may collect information such as manufacturer names, model numbers, product specifications, search queries, search results, and information about how the Finder is used.

If you upload an equipment or nameplate photo, the image may be processed using third-party artificial intelligence services to identify equipment, extract model information, or assist with product matching.

We do not intentionally use the Replacement Finder to collect personal or sensitive information. Please avoid including people, personal documents, addresses, payment information, or other sensitive information in uploaded photos.

Information from Replacement Finder searches may be retained and analyzed to improve model recognition, product matching, search accuracy, and the overall performance of the service.

Automated or AI-assisted replacement recommendations are provided as a product-selection aid. Customers should verify important installation requirements, specifications, dimensions, fuel type, electrical requirements, venting requirements, certifications, and other application requirements before purchasing or installing equipment.

Cookies & Website Analytics

Our website may use cookies and similar technologies to operate website features, remember preferences, maintain shopping sessions, understand website usage, measure advertising performance, and improve our services.

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, advertising, or personalization depending on your settings and applicable law.

How We Share Information

We may share information with third-party service providers when reasonably necessary to operate our business and provide our services. These providers may include our ecommerce platform, payment processors, shipping carriers, manufacturers, distributors, cloud hosting providers, analytics providers, customer-support providers, marketing providers, and artificial intelligence service providers.

These providers may receive information only as necessary to perform services on our behalf or support the services you request.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, employees, business, or the security of our website.

We do not sell or rent customer personal information.

Data Retention

We retain information for as long as reasonably necessary to process transactions, maintain business and accounting records, provide customer service, improve our services, comply with legal obligations, resolve disputes, and enforce agreements.

Replacement Finder search information and equipment data may be retained for product-matching, analytics, quality-control, and service-improvement purposes.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information submitted through our website. Sensitive information transmitted through our website is protected using industry-standard encrypted connections where appropriate.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect customer information, we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain information, although doing so may prevent us from completing an order or providing certain website features or services.

You may unsubscribe from promotional emails using the unsubscribe link included in those communications. Transactional communications relating to orders, accounts, quotes, or customer service may still be sent when necessary.

Third-Party Websites & Services

Our website may contain links to third-party websites, services, manufacturers, or other resources. We are not responsible for the privacy practices, security, or content of websites or services that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or legal requirements. When changes are made, we may update the "Last Updated" date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the security of our website, please contact us at:

Wholesale Water Heater
Email: sales@wholesalewaterheater.com