Shipping Policy – wholesalewaterheater

Shipping Policy

Shipping Policy

It's simple. Your purchase either qualifies for free shipping, or it doesn't. Every item that ships for free is marked "Free Shipping" next to the price on the product detail page.

Deliveries, except for USPS, are not typically made on Saturdays or Sundays

We cannot ship to P.O. Boxes or Military APOs or Canada. However, some smaller items can be shipped to P.O. Boxes. If a street address is required, we will contact you.

Free Shipping offers are only offered for orders being shipped to a single address within the 48 contiguous U.S. states and the District of Columbia.

Some products can be shipped to Alaska and Hawaii, please contact for pricing, delivery times, etc…

For an additional fee, you can upgrade to 3rd Day, 2nd Day and Next Day Delivery. Please contact us at Water Heaters are not eligible for expedited shipping.

We offer a wide selection of products that ship 99% of the time same day. Once your order ships, you will receive a Ship Confirmation email, and have an option to receive email updates on the delivery status of your order.

We ship most orders from our Michigan warehouse. We also work with our manufacturers to fulfill your orders in the most efficient way.

For large, oversized items we work with special carriers to deliver your order. These carriers will call to schedule delivery so you can be home to inspect your items and accept delivery.

For large items that cannot be shipped via standard UPS or FedEx services, we work with delivery companies to get your items to you. These partners deliver to your curb at the end of your driveway, and you are responsible for moving the items from there

Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we may need to make special arrangement for delivery, so please let us know.

We require buyer being home for "curbside" delivery so you can review and inspect your order before accepting delivery. This service does not include in-home delivery, assembly, or removal of packing materials. While we do our best to make sure items are packaged safely and securely to prevent damage, we recognize that fragile products will occasionally break in transit to your doorstep.

We recommend opening the boxes and inspecting the products for any signs of damage, such as broken parts or chips and cracks in the finish. If you see any signs of damage, firmly refuse the damaged items and keep any that are in good condition. Do not let the driver leave without inspecting. If driver refuses to stay during inspection, sign "Subject to Inspection" on the delivery receipt and call us immediately to report damages.