Shipping times vary by product, but most in-stock shipments arrive within 2-5 business days, depending on warehouse availability and the distance to the delivery address.

Each product page includes an estimated delivery window to give you an idea of when your order should arrive. If you need a more specific estimate, call us at (248) 892-1000 and one of our customer support representatives can assist you.

Deliveries are not typically made on Saturdays or Sundays, with the exception of certain USPS services. Commercial freight water heater deliveries generally take place during normal weekday delivery schedules.

We ship throughout the continental United States. Some products can also be shipped to Alaska and Hawaii. Please contact us first so we can confirm freight cost, availability, and estimated delivery time.

Certain products are not available in Texas, California, or Utah because of state-specific regulations. When a model cannot be sold in a particular state, this will be noted in the product description.

We also offer models designed to comply with applicable state requirements. If you are unsure which model is appropriate for your location, contact our support team.

In-stock orders may be available for pickup from a warehouse that has the product available. Our network includes locations in Michigan, California, Florida, Texas, New Jersey, Alabama, and Illinois.

Many of these locations are logistics warehouses and cannot accept walk-in orders. Contact our support team before traveling to a warehouse so we can confirm inventory and arrange the pickup.

We typically need several hours to prepare a pickup order. Once it is ready, our team will provide the warehouse address and pickup information.

Please make sure your vehicle can safely transport the equipment you are purchasing. Many commercial water heaters should remain upright during transportation to help prevent damage to components mounted on the tank.

Once your order ships, you will receive a shipment confirmation email and may have the option to receive additional delivery updates. A tracking number will also be provided by the designated carrier.

For freight shipments, tracking information is generally not generated until the equipment has been picked up from the warehouse. Please allow up to 24 hours for tracking information to become available.

If you have not received tracking information after your order has shipped, contact our team and we can assist you.

Smaller parts and accessories are generally delivered by standard parcel carriers. Some tankless water heater shipments may require a signature upon delivery.

Larger products that cannot ship by standard parcel service are delivered by freight carrier. Freight shipments may arrive on a larger truck with lift gate service, which allows the carrier to lower the water heater to ground level.

Standard freight service does not include inside delivery. If you require inside delivery or another special delivery service, please contact our team for a custom quote before ordering.

We strongly recommend inspecting freight shipments before the driver leaves. Check the packaging and product for visible damage, including broken components, dents, chips, or cracks.

If significant damage is visible, refuse the damaged item and retain any items that are in good condition. If the driver will not remain while the shipment is inspected, write "Subject to Inspection" on the delivery receipt and contact us immediately to report the damage.