General Return Window

All returns must be requested within 30 days of delivery. Returns received after 30 days or without proper authorization will not be accepted.

Commercial Water Heaters

• Eligibility: Must be in original packaging.
• Restocking Fee: 25% of unit price.
• Shipping: Return shipping prepaid by customer.
• Fee Waiver: If exchanging for another unit, restocking fee is waived.
• Non-Negotiable: Manufacturer imposes identical restocking on us.
• Expedited Shipping: Will not be refunded.

Special-Order Items

• Non-Returnable: Cannot be returned or cancelled once ordered.

• You will be notified at the time of ordering if your item is special-order. These units include but are not limited to large volume electric water heaters and large volume storage tanks.

Tankless Water Heaters

• Unopened Box: Restocking Fee: 10% of unit price + customer-paid return shipping.
• Opened Box (Like-New): Restocking Fee: 25% of unit price + customer-paid return shipping.
• Installed/Missing Parts or Packaging: Not eligible for return.

All Other Parts & Accessories

• Condition: Must be in like-new, resalable condition.
• Restocking Fee: 10% of item price.
• Shipping: Customer-paid return shipping.

Defective Units (All Heater Types)

• Process: Defects are handled through warranty claims only.
• Replacement: We will initiate a warranty claim with the manufacturer to secure a replacement unit.
• No Returns: Defective items cannot be returned for refund.

Wrong or Damaged Shipments

How to Initiate a Return or Warranty Claim

• Contact Sales: sales@wholesalewaterheater.com or (248) 892-1000
• Provide:
  • Order number
  • Item model and serial number
  • Photos (if defective or damaged)
• Receive Return Authorization and shipping instructions.