Terms & Conditions – Wholesale Water Heater

Terms & Conditions


While we make every effort to ensure that the prices listed on our website are accurate. Wholesalewaterheater.com will not be held liable for any typographical errors or prices listed in error. If we discover pricing errors, they will be corrected, and the corrected price will apply to your order. In the event an error is found, we will inform the customer BEFORE the order is processed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely. Inadvertent errors in advertised prices, product descriptions, product images or promotions are not binding on Wholesalewaterheater.com and may be adjusted by us at any time. You’re placing an order and your receipt of an order confirmation do not constitute final acceptance of an order.

Order Fulfillment:

While we will use our best efforts to fulfill all orders, Wholesalewaterheater.com cannot guarantee the availability or quoted lead-time of any particular product displayed on this site. Product Availabilities are an estimate and are dependent on the manufacturer. Wholesalewaterheater.com is not liable for manufacturing delays.


We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use:

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e., in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.


This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on web browsers such as Firefox, Safari and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please send an e-mail to info@wholesalewaterheater.com.

Incorrectly Ordered Items:

It is the buyers responsibility to ensure the water heater they're ordering meets all local regulations, health department requirements, and building compatibility. These parameters vary drastically from state to state and city to city so it is important that the buyer is fully aware of what is needed prior to purchase. If the unit which is purchased is removed from the original packaging or installed and fails inspection or is found to be incompatible Wholesale Water Heater denies all responsibility and will not offer any compensation for the units purchased.

Examples of these parameters which are important to check are ASME Rating, Recovery Rating, Tank Size, Fuel Type, BTU Rating, Voltage, Kilowatts, Phase, Maximum Temperature, Low NOx Rating, Dimensions, and Efficiency.      

Special Order Items:

Non-stock items will have the product status marked as Drop Ship.

Any item indicated as a Drop Ship will be shipped as soon as possible, however this could mean as much as 3 - 4 weeks or longer, depending on the items. Most special orders will usually be shipped sooner; however, we cannot guarantee lead times for Drop Ship items.

Return Policy:

All of our merchandise is shipped in NEW, unopened boxes. They include all manufacturers warranties.

Within 30 days of receipt of your shipment, you may return or exchange any product in its original packaging (sealed factory box with no damage) and in it's original condition. A 25% restocking fee and shipping expenses will be charged on all returned products. If exchanging the returned unit for another like unit the restocking fee will be waived, and you will be only charged for the return shipping expenses and the difference in unit cost. If the new unit you're purchasing is cheaper you will be refunded the difference minus shipping expenses.
Defective merchandise is not subject to restocking fees/shipping expenses, so long as the defective product is exchanged for a replacement.


Please review our full Return Policy here.

Defective & Shipping Damage Policy:

We realize that sometimes products are damaged in shipping, or have concealed damage or defect.

Should any product be damaged in shipping, we ask that if the damage is visible, delivery should be refused, and that you contact us for replacement.

Should any product be received with concealed damage, please contact us for inspection, return authorization, and replacement/damage credit.

The sole and exclusive remedy for merchandise alleged to be defective in workmanship or material will be the replacement of the merchandise subject to Wholesalewaterheater.com and the products manufacturer inspection and warranty.

All items are inspected once returned to our warehouse, and if the item is found non-defective or damaged due to customer misuse you will be notified so that you may arrange re-delivery of your item.

Within 48 hours of delivery, Buyer shall inspect the products for defects, nonconformance, whether due to damage, shortages, errors in shipping or otherwise, and either reject in writing or accept all or a portion of the products.

After such 48 hour period, Buyers shall be deemed to have irrevocably accepted any products not previously rejected or accepted by Seller. After acceptance, Buyer shall have no right to reject the products for any reason whatsoever or to revoke acceptance. Buyer hereby agrees that such 48 hour period is a reasonable amount of time for such inspection, acceptance or rejection. In the event a product is damaged by an installer or improperly installed, Wholesalewaterheater.com is not responsible for any damage to the product or surrounding area and no refund will be issue.

For deliveries from Freight companies:

It is your responsibility to ensure that this product has not been damaged during shipping

All items received via Freight companies must be inspected within 48 hours. We cannot honor any claims for damages after 48 hours.

If there is obvious damage to the unit, refuse it and immediately notify us at 1-248-892-1000.

You must notate on the Bill of Lading that the refusal is due to shipping damage.

Remove the packaging and inspect the contents for any physical damage in the presence of the driver. If there is any damage, visible or not, you must indicate such on the delivery receipt.

You should always note on the Bill of lading: "MERCHANDISE SUBJECT TO INSPECTION".

If the merchandise is accepted, content(s) inspection must be done immediately. Should concealed damage be found, contact us immediately AND the delivering carrier.

When you sign the delivery receipt and do not note any damage, or follow the instructions above, title passes and the product becomes your property. We will not be responsible for any freight claims or refunds and there is no further action that can be taken on your behalf.

Please review our full Shipping Policy here.

Acceptance of Policy:

Acceptance of our Terms & Conditions Policy is a required part of the check-out process of Wholesalewaterheater.com and completion of the check-out process indicates that purchaser accepts and agrees to the terms of this policy.


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