Yes, shipping is free for the lower 48 continental states. Other US territories like Hawaii, Puerto Rico, Virgin Islands, etc. Will need separate arrangements & fees for shipping.

For commercial Units we ship within 1-2 business days, we ship LTL with liftgate, and the shipping time takes anywhere between 2-6 business days.

For parts and tankless units, we ship same day if the order is placed before 2pm ET. We ship via UPS Ground which takes 3-6 business days.

Yes, commercial water heaters can be picked up from any of our locations as long as there is inventory there. The order MUST be processed through us in order to generate the pick up code, Please note that most of the warehouses don’t have an office and won’t be able to process any orders. For expedite services (Same day, 2-day delivery) please reach out with the shipping address so we can get you a more accurate quote.

Expedited delivery (Same day or 2-day delivery) Offers the advantage of getting your water heater as soon as possible, we work with several express LTL and Dedicated truck services to ensure we can meet your deadlines. In other words, we hire a driver with a box truck that will pick up the water heater in our warehouse and bring it straight to you. The price of the expedite shipping in most cases will not vary if its for one or 5 water heaters. Please call us or chat with us to get an accurate quote and ETA.

Most units come with a 3 year limited warranty, with the option to extend it and additional 2 years (for a total of 5 years) for an additional fee. Please locate the “Extended Warranty” tab near the “Checkout” Button in the product description page.

We do not charge any credit card fees.

The size of your Rheem commercial water heater depends on your business's hot water demand. For small businesses like restaurants, a 50- to 75-gallon tank may be sufficient. Larger establishments like hotels or schools may require a 100-gallon or more tank, or even an Electric Eemax tankless commercial water heater that can handle high demand without storing water.

Rheem commercial water heaters are built to last. Depending on the model and regular maintenance, you can expect your Rheem commercial water heater to last between 15-20 years. Regular care, including flushing the tank and inspecting the system, can help extend its lifespan.

Inconsistent water temperature: If you notice fluctuating temperatures, the thermostat or heating elements might need attention.

Strange noises: Popping or rumbling can indicate sediment buildup, which affects heating efficiency.

Water leaks: If you see water around the base of the unit or hear dripping sounds, it might be time to replace the heater or check for internal issues.

If your Rheem commercial water heater isn't producing hot water, it could be due to:

Electric models: A tripped breaker or faulty heating element.

Gas models: A pilot light failure or a problem with the gas supply. Thermostat malfunction: A broken thermostat may prevent the water from reaching the desired temperature.

Example: If you’re running a busy restaurant and suddenly lose hot water, it could be as simple as a tripped circuit breaker or a misaligned thermostat in the unit, however if the issue continues, call your plumber or reach out to Rheem tech support: 1-800-432-8373

Regular maintenance ensures that your Rheem commercial water heater stays in top working condition:

Flushing the tank annually: Removes sediment buildup that can reduce efficiency and cause overheating.

Changing the anode rod: Prevents corrosion in the tank, extending its life.

High-efficiency models, like the The Rheem Triton Commercial Water Heater offers significant benefits for businesses, including lower energy bills through its condensing technology, fast recovery times for high-demand periods, and long-lasting durability with minimal maintenance. It’s built with heavy-duty materials for reliability and is Energy Star certified, making it environmentally friendly and cost-effective.

With Wi-Fi connectivity, it allows for remote monitoring, and its flexible sizing options ensure it fits the specific needs of any business, from small cafes to large hotels. The Triton is the ideal choice for businesses looking to save on energy costs while ensuring a reliable, efficient hot water supply.